Shipping Policy
| Shipping Method | Delivery Time | Order Amount | Shipping Charges |
|---|---|---|---|
| USA (Ground Shipping) | 5-7 Business Days | Above US$49 | Free |
| USA (Ground Shipping) | 5-7 Business Days | Below US$49 | US$4.99 |
| USA (Express Shipping) | 2-3 Business Days | NA | US$14.99 |
| Territories of the USA (Standard Shipping) | 5-8 Business Days | NA | US$19.99 |
| Territories of the USA (Express Shipping) | 3-4 Business Days | NA | US$29.99 |
| Canada (Ground Shipping) | 7-10 Business Days | Below $60 CAD | $5.99 CAD |
| Canada (Ground Shipping) | 7-10 Business Days | Above $60 CAD | Free |
| UK (Ground Shipping) | 7-10 Business Days | Below GBP £50 | GBP £6.99 |
| UK (Ground Shipping) | 7-10 Business Days | Above GBP £50 | Free |
| Hong-Kong SAR (Ground Shipping) | 5-7 Business Days | Below HK$100 | HK$19.99 |
| Hong-Kong SAR (Ground Shipping) | 5-7 Business Days | Above HK$100 | Free |
| Malaysia (Ground Shipping) | 5-7 Business Days | Below RM 99.99 MYR | RM 14.99 MYR |
| Malaysia (Ground Shipping) | 5-7 Business Days | Above RM 100 MYR | Free |
| Philippines (Ground Shipping) | 5-7 Business Days | Below ₱1000 PHP | ₱199 PHP |
| Philippines (Ground Shipping) | 5-7 Business Days | Above ₱1000 PHP | Free |
| Singapore (Ground Shipping) | 5-7 Business Days | Below $50 SGD | $4.99 SGD |
| Singapore (Ground Shipping) | 5-7 Business Days | Above $50 SGD | Free |
Shipping Service: All orders will typically be shipped out same day if received by our 2:00 pm (PST) cut off time (Monday-Friday). All orders placed after 2:00 pm (PST) will be processed the following business day. US Ground orders typically take 1-7 business days to arrive. Please note Next Day Delivery is available only from Monday to Friday till 2:00 pm (PST). Any orders received on Friday / Weekends/ Non-functional days will be processed on Monday.
Please email us info@ragnco.com with any inquires.
Note: National Holidays/ Weekends will be excluded for shipping day count. This means that the processing time for express orders will not include any non-functional business days, and may be affected by holiday periods.
Shipping fee and Sales tax will be calculated on merchandise subtotal. Only one promotional code can be used per order. Express Shipping for less than 2 days delivery cannot be committed, unless explicitly requested (Charges will be calculated separately in this case). There is no expedited shipping outside the 48 states. We do not offer express shipping delivery to Alaska, Hawaii, Guam, Puerto Rico, U.S. Virgin Islands and Military bases.
Order Placement and Deliveries
Towards the best interest of the customer, we screen credit card payments for potential fraud. Delay in deliveries are caused mainly due to:
- Billing and shipping addresses being incorrect/ insufficient.
- Incorrect information about the name of receiver/sender.
- Insufficient information on additional verification of billing when necessary.
Additionally,
- Tracking details will be provided once the order has been shipped from our facility.
- Any changes or extra charges after shipment must be coordinated with the shipping company by the customer.
- During peak season shipping volumes, delays may occur, but we will keep you updated on any changes.
SHIPPING IN MULTIPLE PACKAGES
Due to the fact that we ship certain products from internationally located warehouses, it is possible that your parcel may not arrive as a single shipment. However, we strive to ensure that your items are delivered to you in the most efficient manner possible, and products that originate from the same warehouse are packaged together.
SHIPPING CANCELLATIONS
Customers have a window of 3 hours to cancel their order after placing it. Once the order has been processed, cancellation requests will not be accommodated. If such a situation arises, please consult our Returns and Refunds page for further information or write us on: info@ragnco.com